This listing was posted on The Resumator.
Patient Services Specialist- Float
Location:
Ada, OK
Description:
POSITION TITLE: Call Center Representative/ Patient Services Specialist - Float DEPARTMENT: Patient Services NATURE OF POSITION: The Call Center Representative / Patient Services Specialist- Float will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures for checking patients in, checking patients out, verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must be knowledgeable of the Clinic procedures. In addition, they will maintain patient confidentiality and abide by the Clinic (COFMC) policies and procedures. This position will be in daily contact with Lead/Supervisor for the Clinic placement. CLASSIFICATION: Non-exempt SUPERVISION EXERCISED: None SUPERVISION RECEIVED: Patient Services Supervisor MINIMUM QUALIFICATIONS: High School graduate or equivalent required Must be at least 18 years of age Medical/Dental office experience preferred Customer service experience required Ability to work and communicate with a multidisciplinary healthcare team and the public Basic computer skills required Phone etiquette Must be able to sit, stand, walk, bend, and/or lift for extended periods of time RESPONSIBILITIES: Checks in/out patients for appointments and collect co-pays and account balances, if applicable Enters sliding fee information, if applicable Looks up and schedule, reschedule, or cancel appointments for patients Schedules and processes appointments Page Break Answers calls in a professional and courteous manner Directs calls as appropriate Maintains provider schedules by making proper appointments Participates in agency-sponsored staff training events (safety, OSHA, etc.) Protects the confidentiality of patients and their records at all times by complying with the Clinic’s patient confidentiality and HIPAA policies and procedures Provides guidance as needed to departmental employees regarding the Clinic’s policies and procedures Keeps workspace neat and organized Maintains a professional demeanor Exhibits a positive attitude and a commitment to the basic mission of the organization Exhibits caring qualities consistent with the values of a community health center Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services Addresses patient complaints as outlined in patient complaint resolution Completes and submit all departmental specific reporting timely as requested Performs other duties as assigned ORGANIZATION: Exhibits enthusiasm, a positive attitude, and professionalism in the workplace Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation) Displays a friendly manner and is easy to approach Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress code policy Leaves personal problems out of the workplace Treats all co-workers with dignity and respect Abstains from gossip in the workplace Arrives on time and works through designated hours Completes tasks effectively, accurately and on time Demonstrates little or no absenteeism/follows leave guidelines Follows designated line of support Display a willingness and flexibility to respond to unusual job-related demands Manages time well Recognizes and assists others in the work of the department, even though the work may be outside of regular duties Shares equally in the workload of the department Works cooperatively with all team members and departments Works independently requesting assistance from supervisor only as needed Abstains from criticizing COFMC, colleagues and supervisors Demonstrates loyalty to COFMC, colleagues and supervisors Demonstrates support of the mission and vision of COFMC Accepts and participates in cross training Takes initiative to identify skill development needs Performs other duties as assigned. Powered by JazzHR
Company:
Cofmc
Posted:
April 11 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Patient Services Specialist- Float
Patient Services Specialist- Float is a Jobs Patient Services Specialist Job at Cofmc located in Ada OK. Find other listings like Patient Services Specialist- Float by searching Oodle for Jobs Patient Services Specialist Jobs.
Patient Services Specialist- Float is a Jobs Patient Services Specialist Job at Cofmc located in Ada OK. Find other listings like Patient Services Specialist- Float by searching Oodle for Jobs Patient Services Specialist Jobs.