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Clerk 3 (CSR, Online Support Analyst/Contact Centre)
Location:
Halifax
Description:
Competition # : 42163 Department: Service Nova Scotia Location: HALIFAX Type of Employment: Permanent Union Status: NSGEU - NSPG Closing Date: 15-Mar-24 ( Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click here. About Our Opportunity Reporting to a Contact Centre Customer Service Leader, the NS Online Support Analyst provides customer focused Tier 1 technical support service to the external end users of services available on NS Online in a manner that meets or exceeds the established Contact Centre quality and customer service standards. You will provide these services as a direct support provider over the telephone or in response to external client email enquiry. You are an active listener, able to empathize, understand and resolve problems using appropriate questioning techniques and take accountability for issue resolution from start to finish. You professionally guide users through steps to resolve technical problems and issues while ensuing customer expectations are met while focusing on first call resolution. Qualifications and Experience To be successful in this role, you will have 4 years of related experience working in a client focused technical support service desk environment. You will be flexible and adaptable to ever changing priorities, be able to work under pressure while maintaining a high attention to detail and maintain their knowledge of new and emerging technologies. Demonstrated. Visit ListedBuy for more information.
Company:
The Government Of Nova Scotia
Posted:
March 12 on ListedBuy
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More About this Listing: Clerk 3 (CSR, Online Support Analyst/Contact Centre)
Clerk 3 (CSR, Online Support Analyst/Contact Centre) is a Customer Service Customer Service Representative Job at The Government of Nova Scotia located in United States. Find other listings like Clerk 3 (CSR, Online Support Analyst/Contact Centre) by searching Oodle for Customer Service Customer Service Representative Jobs.
Clerk 3 (CSR, Online Support Analyst/Contact Centre) is a Customer Service Customer Service Representative Job at The Government of Nova Scotia located in United States. Find other listings like Clerk 3 (CSR, Online Support Analyst/Contact Centre) by searching Oodle for Customer Service Customer Service Representative Jobs.