This listing was posted on ListedBuy.
IT Support Technician
Location:
Linford Wood
Description:
About The Role AZTech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment. We are seeking for a customer focused, experienced IT Support Technician, that has previous 2nd line IT support, supporting external clients or multiple internal sites in a helpdesk / IT support desk environment. You will be a part of the Service Delivery Team and based at our Milton Keynes office. You will be a part of our first response team and will ensure that our customers receive an excellent and consistent service experience. It is essential to have a passion for technology and provide outstanding customer service. The successful IT Support Technician will ideally come from the background of an IT Managed Service Provider or supported multi sites for internal users. You will have previous troubleshooting experience with Azure or O365 as well as being able to follow the process of using a ticketing systems (we use Connect Wise here at AZTech IT). Responsibilities Acting as the first point of contact for technical service requests for external clients Logging and maintaining support issues detail throughout a service ticket lifecycle using Connect Wise Responding appropriately to more complex problems through escalation Prioritisation and management of workload to ensure client SLAs are met. Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s Delivering against our KPI’s Identifying opportunities for improvement both technically and in processes Skills / Attributes Required 1 – 2 experience supporting at an IT MS supporting SMB's in a helpdesk / IT support desk environment. Previous experience of working with a ticketing systems managing your own time entries / timesheet. Able to deliver and troubleshoot complex technical solutions Strong communication and documentation. Visit ListedBuy for more information.
Company:
Aztech IT Solutions
Posted:
February 9 on ListedBuy
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More About this Listing: IT Support Technician
IT Support Technician is a Technology IT Specialist Job at Aztech IT Solutions located in United States. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.
IT Support Technician is a Technology IT Specialist Job at Aztech IT Solutions located in United States. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.