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It analyst
Location:
Montreal
Description:
Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking Position: Analyst IT - Level 3-Daily Location: Montreal Canada Quebec H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite Job Description: The APS Analyst (Analyst) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an " as needed" basis. The position will be required to work off normal working hours. MAIN RESPONSIBILITIES Level 1 and 2 Support Active monitoring of production activities Perform remediation steps when required Interface with external IT communities to resolve incidents Work with development community for Level 3 incident escalations Log work and effort in support tracking application and work with team and management to reduce recurring issues Available for after-hours support activities, when necessary Change and Request Management Responsible and accountable for changes to the production environment for NAR applications Work with development community for release prioritization Ensure that requests for change adhere to Group and Department Policies Available for. Visit ListedBuy for more information.
Posted:
January 27 on ListedBuy
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More About this Listing: It analyst
It analyst is a Technology Analyst Job located in United States. Find other listings like It analyst by searching Oodle for Technology Analyst Jobs.
It analyst is a Technology Analyst Job located in United States. Find other listings like It analyst by searching Oodle for Technology Analyst Jobs.