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Customer Service Spec I : Sr
Location:
Coatham Mundeville
Description:
Posting End Date: Work Place Flexibility: Onsite Legal Entity: Entergy Louisiana, LLC This position can be filled as a Customer Service Specialist I: Sr, depending on the candidates expereience. JOB SUMMARY/PURPOSE Responsible for customer issue resolution, use of customer accounting systems (i. e. CCS, Sales Force, MDMS and other similar systems as appropriate to the job scope), and the development of customer programs and products. External customer inquiries include customer complaints, requests to stop and start service, billing and credit and collection issues and other service: related inquiries. Customer contact will be through regulators, executive level within the company, residential, commercial or with community partners. This position will build customer loyalty by providing superior service to meet or exceed the needs and expectations of all internal and external customers. JOB DUTIES/RESPONSIBILITIES : Research and resolve customer account issues in support of peers within the Utility organization who have customer contact responsibilities. Provide support to Entergys Executive staff in responding to customer inquiries directed at their office. Provide appropriate and timely responses to customer correspondence associated with customer service issues and inquiries. Engage directly with customers at multiple levels (i. e. : residential, commercial, governmental, industrial) to resolve customer service issues and/or to promote customer service product/service offerings. Utilize available data and systems to identify trends in customer issues/complaints and participate in the development of plans to mitigate unfavorable trends. Maintain data integrity within Entergys Customer Accounting Systems. Participate in the development and implementation of new customer products and services. Engage with staff members from Regulatory agencies contacting Entergy on behalf of their constituencies regarding customer service issues and/or. Visit ListedBuy for more information.
Posted:
January 25 on ListedBuy
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More About this Listing: Customer Service Spec I : Sr
Customer Service Spec I : Sr is a Other Art & Media Jobs Customer Service Representative Job located in United States. Find other listings like Customer Service Spec I : Sr by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Spec I : Sr is a Other Art & Media Jobs Customer Service Representative Job located in United States. Find other listings like Customer Service Spec I : Sr by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.