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Helpdesk Technician- Club Link Corporate Office
Location:
King City
Description:
The Helpdesk Technician is responsible for providing first-level internal technical support to all Club Link PC users to resolve hardware, software or network issues. The Helpdesk Technician must also provide after-hours support to all Club Link PC users. RESPONSIBILITIES: Provide internal technical support and remote troubleshooting to all Club Link PC users Create/maintain internal Helpdesk tickets for tracking purposes and follow up with customers to ensure the issue has been resolved Serve as the first point of contact for employees seeking technical assistance over the phone, email or IM Provide support for mobile devices Android, i OS Repair broken or malfunctioning computer software and hardware including workstations and servers Install/maintain computer software, printers and replace retired hardware as required Microsoft Active Directory and Exchange maintenance (hybrid environment both on-prem and Microsoft 365) Monitor WAN traffic and network status at remote locations Create incident tickets with ISP and other third-party vendors as required Pass on any feedback or suggestions from employees to the appropriate internal team Identify and suggest possible improvements in procedures and workflow Provide after-hours support to all Club Link PC users Help users with software, hardware, and network failure Other projects upon managers' requests. QUALIFICATIONS: College Education (Field of Study: Computer Systems and Networking) 1-2 years of experience in a call center for desktop/server support Strong knowledge of Microsoft Active Directory environment Strong knowledge of TCP/IP Knowledge of Microsoft Active Directory, Exchange, and Office Suite, Azure and Office365 Suite Knowledge of Citrix environments Knowledge of PC hardware/servers/printers Ability to coordinate and work well with others Strong organization, detail-oriented, analytical and problem-solving skills Time management skills Strong communication skills, both verbal and written Proficiency. Visit ListedBuy for more information.
Company:
Clublink
Posted:
January 19 on ListedBuy
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More About this Listing: Helpdesk Technician- Club Link Corporate Office
Helpdesk Technician- Club Link Corporate Office is a Customer Service Help Desk Technician Job at Clublink located in United States. Find other listings like Helpdesk Technician- Club Link Corporate Office by searching Oodle for Customer Service Help Desk Technician Jobs.
Helpdesk Technician- Club Link Corporate Office is a Customer Service Help Desk Technician Job at Clublink located in United States. Find other listings like Helpdesk Technician- Club Link Corporate Office by searching Oodle for Customer Service Help Desk Technician Jobs.