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2nd Line IT Support Technician
Location:
London
Description:
About The Role Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment. Aztech IT are seeking a customer focused, 2nd Line IT Support Technician to join our Service Delivery Team and based at our client site in London. The successful candidate will be part of our first response team and will ensure that our customer receives an excellent and consistent service experience. You will be a 2nd Line IT Support Technician, a motivated, natural problem solver with the capacity to work in a fast-paced environment It is essential to have a passion for technology and provide outstanding customer service. Key Responsibilities Providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support at clients sites in Holborn / Shoreditch. Acting as the first point of contact for technical service requests Logging and maintaining support issues detail throughout a service ticket lifecycle Responding appropriately to more complex problems through escalation Prioritisation and management of workload to ensure client SLAs are met Supplying a high standard of customer service in line with AZTech IT’s standards Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s Delivering against our KPI’s Skills / Attributes Required Minimum of 2 years demonstrable experience supporting internal IT users both remotely and deskside. Clear and confident communicator at all levels and abilities. A proven problem solver and good asset management. Able to deliver and troubleshoot complex technical solutions. Strong communication and documentation skills. Adaptable & flexible. Good time management and prioritisation skills. Good Technical knowledge Office 365 Windows Server (installing OS on server) Active Directory Windows. Visit ListedBuy for more information.
Company:
Aztech IT Solutions
Posted:
January 11 on ListedBuy
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More About this Listing: 2nd Line IT Support Technician
2nd Line IT Support Technician is a Technology IT Specialist Job at Aztech IT Solutions located in United States. Find other listings like 2nd Line IT Support Technician by searching Oodle for Technology IT Specialist Jobs.
2nd Line IT Support Technician is a Technology IT Specialist Job at Aztech IT Solutions located in United States. Find other listings like 2nd Line IT Support Technician by searching Oodle for Technology IT Specialist Jobs.