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Help Desk Technician
Location:
Vancouver
Description:
Uniserve Communications Corporation Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business. Position Overview: The Help Desk Technician understands the importance of customer service and is able to resolve a variety of basic technical and administrative issues. The ideal candidate thrives in a fast-paced environment and has the ability to multi-task and quickly adapt to change. Help Desk Technicians work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner. Tasks and Responsibilities: Serve as the first point of contact for end users via email, calls, chat or tickets and provide technical assistance and support for incoming queries and issues related to services such as email, hosting, connectivity and password resets. Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams, solving if possible. Process orders, forms and applications for connectivity including telephony, transit and other services. Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation. Monitor a prioritized queue of various customer issues technical and non-technical. Ensure customers are aware of any service impacting events via updating the website, emails, phone calls or other mediums. Shipping and receiving of hardware for residential connectivity which requires being on site several times a week. On site health. Visit ListedBuy for more information.
Company:
Uniserve Communications
Posted:
January 4 on ListedBuy
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More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Uniserve Communications located in United States. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at Uniserve Communications located in United States. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.