This listing was posted on ApplicantPro.
Help Desk Technician
Location:
Pope Field
Description:
Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Nation Enterprises, and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm. We are currently seeking Help Desk/Technical Support Techs to join our team providing SIPR Communications Focal Point (CFP) Base support. Daily responsibilities may include a combination of the following: Monitors and responds to hardware and software problems using hardware and software testing tools and techniques. Provides network troubleshooting and support. Provides technical support and training to end-users. May administer network security. Backs up file data/disks. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required. Network access (login, file and print services, web access). Workstation security (e.g., patching). Workstation software install/troubleshooting (e.g., email). Ticket lifecycle management. User account maintenance/support. Maintain proficiency in current technological trends, operating systems. Achieve and maintain 8570 certifications, etc. File and account maintenance. Workstation file/profile recoveries. Workstation/SDC builds/rebuilds/imaging. Assists in software configuration management. Software and hardware upgrades and revisions. Assists in system analysis to resolve configuration and equipment problems. Provide recommendation to return sites to an operational status. Troubleshoot hardware, software and network problems. Software and hardware maintenance, patches, and tech refresh installs, as directed. Liaison for support of unresolved network system trouble calls by working with other service desks. (Information on all help desks for all systems will be provided by the Government.) Attend government called In-Progress Reviews (IPRs), technical meetings, and briefings in support of the command and control and network support systems. Coordinate, as technical liaison, technical requirements with the government Technical Point of Contact (TPOC). Report volumes, resolutions times, and other information identified by the local Accountable Officer (AO) on the Monthly Status Reports. Assist with local user training and training assistances, perform initial fault assessment and resolution. Assist in working, coordinating, documenting, resolving, and closing trouble tickets when tasked and coordinate activities with Client Support Technicians (CSTs). Manage the AFNet Remedy queues located at and/or supporting the base/users. Base level support will include those tasks required by the AFNet related to user support as Information Assurance Officers (IAOs) as tasked. Utilize Remedy Management System (RMS) and ServiceNow System, maintain historical database of reported problems, and associated events, provide the local AO with statistics of calls received, number of trouble tickets submitted, average resolution time, listing of technical bulletins and information guides issued, and trend analysis information. Preparation and coordination with user and the government, reports of software, operational, or documentation deficiencies. Answer telephone calls and provide immediate assistance for Tier 1 and 2support on both NIPR and SIPR services Assists in working, coordinating, documenting, resolving, and closing trouble tickets and coordinate activities with Client Support Technicians (CSTs) for physical or additional logical resolution, as required. Provide technical assistance and support through the building, imaging, configuration, maintenance, troubleshooting, upgrading, securing, backing up and recovery operations of various systems, devices, and appliances Through Assured Compliance Assessment Solution (ACAS), (or similar products) receive and analyze reports, provide support through planning, development, execution, reporting, and tracking of server and workstation vulnerabilities. Distribute findings and submit results to various entities through designated means of distribution, and remediate those vulnerabilities associated with assigned work areas when necessary. Base-Level LRA/PKI. Manage, request and provides the delivery of SIPR Tokens for base users requiring Unit representative to monitor ACT and other information distribution venue for various compliance reports to include MTOS, NTOS, COMMSTAT daily, while maintaining accountability and distribution of information to the appropriate offices for further action. Account provisioning, and utilization of Defense Enterprise Provisioning Online(DEPO), or similar program in the performance of these duties Qualified candidates will meet the following requirements: Must possess IAT II (Security+) DoD 8570 certification. Industry certifications (Cisco, Microsoft, etc.) preferred. Working knowledge of Remedy Management System and ServiceNow System preferred. Must possess a minimum SECRET security clearance Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. #CJ Job Posted by ApplicantPro
Company:
Oneida Technical Solutions
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Oneida Technical Solutions located in United States. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at Oneida Technical Solutions located in United States. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.