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Desktop Technician
Location:
San Antonio, TX
Description:
Job Summary Under general supervision, is responsible for performing technical software and hardware support and informal training on hardware and software use in response to customer requests. Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision. Essential Job Functions Installation and re-imaging of desktops and laptops and peripherals. Responds to Tier I I support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner. Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes. Assist with COVID-19 social distancing of IT equipment. Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems. Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers. Identifies recurring problems and notifies team members. Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides. Research, trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary. Performs related duties and fulfills responsibilities as required. Job Requirements, Knowledge, Skills, and Abilities Strong Customer Service/Communication Skills. Hands on experience with new computer deployments and backup/restore user profiles. Technical working knowledge of Windows 10 and Office 365. Office 365 experience should include: One Drive MS Teams MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access) How to use collaboration within Word, Excel, and PowerPoint Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations. Ability to communicate clearly and effectively both verbally and in writing. Ability to work in a team environment. Physical Requirements Physical requirements include frequently lifting/carrying up to 50 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to walking, standing, sitting, reaching, and crouching to perform essential functions. Working conditions are primarily inside an office environment.
Company:
Optimized Technical Solutions
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Desktop Technician
Desktop Technician is a Jobs Technician Job at Optimized Technical Solutions located in San Antonio TX. Find other listings like Desktop Technician by searching Oodle for Jobs Technician Jobs.
Desktop Technician is a Jobs Technician Job at Optimized Technical Solutions located in San Antonio TX. Find other listings like Desktop Technician by searching Oodle for Jobs Technician Jobs.