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IT Support Manager
Location:
Greenwood Village, CO
Description:
Job Summary: As the IT Support Manager , you will be responsible for overseeing our IT support team, ensuring the smooth operation of our IT infrastructure, and providing exceptional technical support to our internal and external clients. You will manage and mentor the support team, prioritize support tickets, and coordinate with other departments to resolve complex technical issues. We are looking for a proactive leader who can thrive in a fast-paced environment and ensure the highest level of customer satisfaction. Key Responsibilities: Manage and lead the IT support team, providing guidance, mentoring, and professional development opportunities Prioritize, assign, and monitor support tickets to ensure timely and effective resolution of technical issues Coordinate with other departments to resolve complex technical issues and implement effective solutions Develop and maintain IT support policies, procedures, and documentation to ensure consistency and efficiency in service delivery Analyze support metrics to identify trends, areas for improvement, and opportunities for increased efficiency Collaborate with vendors and external support providers to maintain hardware, software, and network infrastructure Participate in the development of IT strategy and contribute to the continuous improvement of our IT infrastructure Ensure the security and integrity of company data and systems through regular monitoring and maintenance Required Qualifications: A minimum of 5 years of experience in IT support, with at least 1 year in a managerial role Strong technical knowledge of hardware, software, and networking technologies Proven experience in managing and mentoring technical support teams Excellent problem-solving skills and the ability to work well under pressure Exceptional interpersonal and communication skills, with the ability to effectively interact with individuals at all levels of the organization Strong organizational and time-management skills, with the ability to prioritize tasks effectively ITIL, Microsoft, Cisco, or other relevant certifications are a plus About Yield Solutions Group Yield Solutions Group is a 7-year-old Denver startup based in Greenwood Village. We are a premier provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. Our platform allows us to provide a comprehensive, educational service to assist consumers in identifying and obtaining optimal refinancing for their vehicles. We are adding amazing team members to help us improve our microservices, automation, analytics, and user experience for our employees and consumers. Our team members enjoy: Competitive salaries, paid time off, and talent growth plans. Medical, dental, vision health benefits 401k plan Amazing location with great commuter routes and free parking Fun, lively culture A variety of snacks and stocked goodies, team lunches and more
Company:
Yield Solutions Group
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IT Support Manager
IT Support Manager is a Technology IT Specialist Job at Yield Solutions Group located in Greenwood Village CO. Find other listings like IT Support Manager by searching Oodle for Technology IT Specialist Jobs.
IT Support Manager is a Technology IT Specialist Job at Yield Solutions Group located in Greenwood Village CO. Find other listings like IT Support Manager by searching Oodle for Technology IT Specialist Jobs.